Pet Supermarket Reviews
Pet Supermarket Customer Reviews (16)
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Verified BuyerAvian Paradise Found!
As a bird owner, it's tough finding a place with a good selection of bird supplies. This store has it all: cages, toys, food, and even a knowledgeable staff to help with bird care tips. I'm so glad I found this store!
Verified BuyerPerfect place for bird lovers
If you are a bird lover, this store is a must-visit. They have a huge selection of everythings your birds need. The staff is also very knowledgeable about bird care and they have some great tips on how to keep your feathered friends happy and healthy. I always leave this store feeling inspired to do more for my pet bird.
Verified BuyerMy new favorite place to get pet food
I stumbled upon this place by chance. The staff is incredibly friendly and knowledgeable about the products they sell. They have a great selection of pet food, including some hard-to-find brands that my picky pup loves. I also love that they offer natural and organic options for those who want to feed their pets healthier food.
Verified BuyerCan't Beat Their Deals!
Scored some major deals on pet supplies during their sale last week. The staff was friendly, and the store was well-stocked. Saved a bunch on essentials for my fur babies!
Verified BuyerLife Saver for My Fussy Kitty
My cat is the pickiest eater ever, but these guys have a huge variety of cat food, even the obscure brands! Their recommendations helped me find the purrfect meal for her, and she's been eating like a champ ever since.
Verified BuyerI'd give this place 5 stars for customer service alone!
Needed advice on reptile care, and the staff was beyond helpful, offering expert guidance on lighting, heating, and substrate. My bearded dragon is happy as can be!
Verified BuyerAmazing Selection of Fish Supplies
Their aquatic section is top-notch! Found everything I needed for my tropical fish tank: plants, filters, and even some rare fish species. Prices were fair, and the staff was helpful when I had questions. Definitely my go-to spot for aquarium stuff!
Verified BuyerToys Galore for Our Furry Friend
Went in looking for a durable toy for my energetic pup, and I was blown away by the selection! They had every type of toy you can imagine, and the staff was super knowledgeable about which ones would last the longest. Now, my pup has a new favorite!
Verified BuyerAwesome selection of toys and accessories
This store has a fantastic selection of toys and accessories for pets of all kinds. My cat is a picky toy snob, but I was able to find a toy that she actually loves here. They also have a great variety of collars, leashes, and grooming supplies.
Verified BuyerA Pawesome Experience!
Just bought a new bed for my golden retriever, and it's the comfiest one yet! The staff was super helpful and knowledgeable, recommending the perfect size and material. Plus, they even had her favorite treats in stock!
Pet Supermarket Customer’s Q&A
Pet Supermarket FAQs
About Petsupermarket.com Payment Method?
Petsupermarket.com offers several payment options. Customers can pay using Visa, Mastercard, American Express, Discover, and Paypal. Additionally, there is a ZIP payment plan that allows customers to pay for an order in installments over a period of time. However, for ZIP payments, the order must be a minimum of $35, and ZIP payments cannot be used for Autoship orders.
Petsupermarket.com Return Policy?
Pet Supermarket has a detailed Shipping and Return Policy.
For shipping, products are shipped Monday – Saturday to the contiguous 48 states. Orders are typically shipped the day after they are received. However, please allow up to 2 days for processing of orders containing dog and cat food. Orders made online after Saturday at 12:00pm noon through Sunday will ship the following Monday. Pet Supermarket ships packages through FedEx. Free Shipping is offered for orders over $49 at the subtotal level (after coupons have been applied and prior to any applicable taxes). All orders under $49 ship for a flat rate of $5.99 ground shipping. Restrictions apply and will be noted during Checkout. Express shipping options are currently not available at this time.
For returns, in-store purchases can be returned within 30 days of purchase to a Pet Supermarket store. For purchases with a receipt, a refund for the amount paid will be given. For in-store returns without a receipt, an in-store credit will be given. Online purchases may also be returned in store. Returns must be processed within 30 days of receipt of merchandise. The packing slip included with the online order is required to make the return. To make an online return, please contact customer service at 866-230-5188 or email at customerservice@petsupermarket.com. Pet Supermarket is not responsible for return shipments lost by the carrier. Shipping charges are non-refundable unless due to an error caused by Pet Supermarket. Any merchandise that is in used condition and/or returned without the original packaging may be refused or subject to a repackaging fee. Note: All VIP Rewards Points earned on purchases that are subsequently returned will be deducted from a customer’s total Points balance in the VIP account.
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